Do a phone etiquette quiz, watch videos and evaluate different phone calls, and practise useful phone expressions.
Practise more useful phone expressions, and making and dealing with complaints on the phone.
Talking about deadlines
Practise talking about deadlines, and study prepositions and still, yet and already.
Problems and solutions
Practise language of problems and solutions, and giving solutions over the phone.
Talking about probability and possibility
Study language of future probability and possibility.
Ending phone calls and sounding polite
Practise how to sound polite on the phone, and how to end phone calls.
In this part you can test what you know about the topic.